Some Features You May Want When Having Your Business Phone System Installed

Posted on: 3 January 2022

When you have your business phone system installed, there are quite a few features you are going to want to know about. These features can help in different ways. However, the one thing they have in common is they can all help your business space run a bit more efficiently. Here are some of those popular features you may want to have with your business phone system: 

Auto attendant can be a very important feature to have 

One feature you should have is auto attendant. With this feature, callers will listen to a short greeting, then they will be prompted to press a number to reach the department they are calling for. After they make their selection, their call will be forwarded to that department. 

Call forwarding ensures you don't miss important calls

Call forwarding is a fantastic feature you want to make sure you have included in the business phone system you have installed. The good news is that most systems do offer it. With call forwarding, you can forward the calls coming into your office to your cell phone. The caller won't know their call was forwarded, so they will think you are talking to them from your office while you are really somewhere else. 

Call recording may be a useful feature for your business

Depending on the type of business you have, you may want to look into call recording. You've likely heard those greetings when you've called a business. The greeting usually informs you that the call may be recorded for quality assurance and training purposes. Recording the calls really can help you to retrain employees who may need some reminding of how to deal with the calls professionally. 

Hold music can help avoid a lot of hang-ups

If you have ever been on hold with a business that didn't have hold music, then you know it can leave you wondering if you're still on hold. After someone waits for a few minutes on hold with no sound coming from the other end of the line, they will often hang up. They don't want to waste their time waiting on hold not knowing if they are still really connected. This is why you want to have hold music. It lets the caller know they are still connected. Plus, it can help them to be more patient, and this means the call can end up being a more positive one.

For more information, contact a business phone system installation service.